Privacy Policy
Last update on September 21, 2023
The protection of your personal information and privacy is important to BESTAR Inc. (“Bestar”). The purpose of this privacy policy (“Privacy Policy”) is to inform you about how your personal information that you use to identify yourself (“personal information”) is collected, used, disclosed and retained.
We enforce strict control regarding the protection and use of your personal information in our systems. We ensure that our employees have the required training to keep your privacy protected at all times.
1. Consent.
When you use www.bestar.ca and/or www.bestar.com (“Websites”), you agree to comply with this Privacy Policy. If you do not wish to be bound by these terms and conditions, please do not access our Websites or use the Websites’ features.
When you provide us with your personal information, you consent to Bestar using, collecting, disclosing, retaining and sharing your information in the way stated in this Privacy Policy.
You can refuse or withdraw your consent at any time, subject to applicable legal and contractual restrictions, as well as reasonable notice. If you would like to withdraw your consent, please contact us at 1-888-823-7827. However, if you withdraw your consent, you may not be able to use certain features on our Websites.
Collecting your personal information.
We only collect personal information to establish, manage and maintain our partnership and communication with you and to complete transactions made on our Websites. Your data is not sold to any third party. We collect the following information:
| Online purchases | Product returns | Warranty activation | Online appointment booking | Parts orders | Contact us/Online chat service |
| Name | Name | Name | Appointment date | Product model number | Name |
| Email address | Email address | Email address | Time zone | Number of parts to be ordered | Telephone number |
| Telephone number | Telephone number | Telephone number | Date and time of appointment | Parts order details | Email address |
| Mailing address | Mailing address | Mailing address | Name | Reason for ordering this part | Subject |
| Province and country | Province and country | Province and country | Email address | Name | Message |
| Purchased products (stock-keeping unit (SKU), colour, category, price) | Date of purchase | Date of purchase | Reason for appointment | Telephone number | |
| Order number | Order number | Languages spoken | Email address | ||
| Purchased products | Purchased products (stock-keeping unit (SKU), colour, category, price) | Comments | Mailing address | *Footnote to table | |
| Returned products | City | ||||
| Reasons for return | Postal code | ||||
| Date of application | Country | ||||
| Date resolved |
*Note : If the online chat service is not available, you can leave a message with your email address for a member of our staff to respond to your inquiry when a representative becomes available.
2. Using your personal information.
We may use your personal information for the following purposes:
- To complete transactions that you make on our Websites. Please note that we use Shopify, a third party, to process online payments, which has its own terms of use and conditions.
- To ensure that orders are tracked
- To disclose information required to process and deliver your orders
- To manage product returns and parts orders
- To follow-up on warranties and appointments made online
- To respond effectively to your questions
- To provide you with the appropriate services based on your needs and preferences
- To collect statistical information, as specified below
Your personal information will not be used for purposes other than the reasons previously listed, unless we have received your consent or we are required or permitted to do so by law.
3. Using information for statistical purposes.
Some of the information we receive is used for statistical reasons in order to improve our products and services as well as the overall customer experience. While this information is used largely for improving our products and services, we cannot guarantee in any way that we will reply to all your questions and we cannot guarantee that our products and services are defect-free.
4. SMS/text messaging service.
By consenting to Bestar’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bestar through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.
You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Bestar.
We do not charge for the SMS/text messaging service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. We may modify or cancel the SMS/text messaging service without notice.
You may opt out of the Service at any time. Reply with STOP to any mobile message sent from us to cancel. You will receive a one-time opt out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For support or assistance, text HELP or email [email protected].
The wireless carriers supported by the SMS/text messaging service are not liable for delayed or undelivered messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS/text messaging service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS/text messaging service.
5. Disclosing your personal information.
We understand that disclosing your personal information to third parties requires your consent, except in the circumstances specified further in this document. However we can release your personal information without your consent if permitted and required to do so by law. We will use our best efforts to minimize the amount of information provided each time we are required to release your information.
Please note: if we have provided personal information for a purpose listed in Article 2 (listed above) to a third party that operates in a foreign jurisdiction, then local legislation may allow that third party to access your personal information without your consent.
6. Retaining your personal information.
We keep your personal information to fulfill the purpose for which it was collected, to meet the legal requirements to retain information, and to protect our legitimate business interests.
7. Securing your personal information.
Personal information that we collect is kept in a secure environment that is maintained for the safety of your information. The exchange of personal information between you and Bestar is protected by encryption technology, such as Transport Layer Security (TLS) and/or Secure Sockets Layer (SSL). All personal information is stored in our computers and those of our computer service providers. These technologies were implemented to ensure the confidentiality of your transactions, whereby our systems undergo tests and security reviews every six months.
8. Limited liability.
Due to the Internet’s characteristics, we do not offer any guarantee against the potential risks regarding the misuse, interference, hacking or distortion of your personal information.
9. Questionnaires, surveys, and promotions.
By using our Websites, you agree that Bestar occasionally may send you telephone and email surveys, as well as questionnaires to receive information voluntarily from you, and/or may contact you about our promotions. You are not obliged to participate in these surveys or to release your personal information that we may request. When you provide us with personal information, Bestar uses this information to build profiles of its Websites’ users. If Bestar has received your consent to collect your personal information at that time, Bestar may contact you for feedback about its products and services.
You can withdraw your consent to be contacted at any time by sending an email to the following address: [email protected]. In the email, please write “Withdraw of consent” in the subject line.
10. Using web browsers.
When you visit our Websites, we may use cookies to collect information anonymously and to build your visitor profile. A cookie is a small text file that contains a unique identification number, which identifies the browser—not the user—on our computers each time you visit our Websites (Bestar.ca and Bestar.com).
When you use our Websites (Bestar.ca and Bestar.com), we are able automatically to collect certain information about your user profile. We use this information to adapt our Websites to your preferences and to collect information about how our Websites are used and viewed in order to improve its features.
You can set up your browser to notify you when you receive cookies or to disable cookies. You do not have to accept cookies in order to access our Websites. If you disable cookies, however, you may be unable to use certain features on our Websites such as making online purchases.
11. Protection and ensuring accuracy of your personal information.
Bestar has set up various safeguards to protect your personal information from theft or loss, and unauthorized use, modification, disclosure, or reproduction. These safeguards include reasonable physical, electronic and administrative measures that take into consideration the sensitivity of the information, as well was how this information is stored, and its purpose, amount and distribution.
We recognize that accurate and up-to-date personal information is important. We take reasonable steps to ensure the accuracy and comprehensiveness of personal information that is used and/or disclosed. However it is your responsibility to inform us of any significant changes to your personal information that may be relevant for our business partnership. If you think your account has been misused or that it may have been compromised, please contact us immediately.
12. Accessing and updating your personal information.
You have the right to request access to personal information that is held about you. You also may ask that your personal information be corrected if it is inaccurate, incomplete or unclear, or if the law has not permitted its collection, disclosure or retention.
You can access or update your personal information at any time by contacting us at 1-888-823-7827.
13. Modifying the privacy policy.
Bestar can choose to modify this Privacy Policy at any time without warning. We encourage you to consult the Privacy Policy on our Websites regularly to stay informed of the changes to its content. If you continue to use our Websites after a modification has been made to the Privacy Policy, you are accepting to be bound by the updated terms and conditions of the Privacy Policy.
14. Comments and questions.
If you have any questions or concerns regarding this Privacy Policy or the collection, use or disclosure of personal information, including requests to access or correct information, you can contact our customer service at [email protected]
